Frequently Asked Questions

I'm used to buying eBooks and audiobooks from stores and having them magically show up on my e-reader. Will it be hard to buy and read books from this store? 

There may be a small learning curve, but it's not hard at all -- especially after you do it a time or two. 

The evooks I sell here are the same kinds of files as Amazon and others sell. The only difference is that I deliver mine through a service called BookFunnel, which is very user-friendly. By following a few easy steps, you can send your books to any device you'd like (Kindles, tablets, phones, other e-readers), or just read (or listen) in the free BookFunnel app.

I didn't receive the email with the link to download my ebook or audiobook. What now?

The second thing you should do is to contact BookFunnel support. The FIRST thing you should do, though, is to make sure you're checking the same email account that you used to make your purchase. BookFunnel deliveries come to the purchasing email address, so make sure you check that account before contacting support, to make sure it's actually missing. 

What if I have problems getting or reading my ebook or audiobooks? 

Just contact BookFunnel support for help. They are VERY good at support and VERY helpful. I never hear stories about significant problems when BookFunnel is involved.

Is there a time limit on how long I have to download my books from BookFunnel?

Yes. By default, all books must be downloaded from BookFunnel within 14 days of purchase. If your link expired or if you need more time, you can request help or more time at the BookFunnel support link above.

Can I share my eBooks?

Feel free to share with your family and with other devices in your household, but please do not share beyond that and definitely do not share online. All download links are unique to you, and all files are digitally watermarked as being your unique copy. (Those copy-protection measures don't really matter, though, because my readers are cool and would never steal from me.)

What if I lose my ebook, or if the device I put it on dies?

Oh, but that's the great thing about BookFunnel, my friend: They keep your digital downloads forever!

The first time you use BookFunnel, you'll be asked to create a BookFunnel account. From then on (as long as you keep using the same email address to make purchases or free downloads), all digital products will go into and remain in your BookFunnel library. You can access them any time, and re-send them to new devices if you'd like.

If you lost a book or otherwise need another copy of files you purchased, just contact BookFunnel support so they can retrieve it for you. They're super nice and will help you out.  

Are your audiobooks DRM-free?

Yes. You can download DRM-free MP3 files and load them into whatever program you use to listen to play music or other audio files.

How long will it take to get my books?

Digital products (eBooks and audiobooks) are delivered instantly! You'll get an email from BookFunnel shortly after purchase with links to download your purchases. (If you don't, contact BookFunnel support at the link above.)

Paperback and hardback books are printed on-demand (a process that takes 3-5 business days before shipping) and are then shipped directly from the printer's facility. Officially, please allow 2-3 weeks from the day you order for books to arrive anywhere in the world, but in practice books will often arrive sooner -- possibly as early as a week or a week and a half. I can't guarantee it, but that's how it seems to go.

Will I be able to track my order once it's shipped?

Yes! All delivery methods are trackable. When your order ships (usually a week or so after ordering), you'll receive a follow-up email containing a tracking link.

Can I return or get a refund on books, eBooks, and audiobooks?

Please see my Refund and Return Policy for all the details, but here's the short version: 

• Digital products may only be returned or refunded BEFORE they are downloaded unless the file is damaged or the wrong file was sent. After download, the nature of digital products makes them ineligible for return or exchange. 
• Paperback and hardback books are printed custom as they're ordered and therefore cannot be returned or refunded unless they are damaged or the wrong book was sent.  
• All return/refund requests, with the above guidelines in mind, must be made by email within 30 days of ordering. 

Can I cancel my order before it ships?

All paperback and hardback orders have a built-in 1-hour delay between the time you place the order and the time production begins on your book(s), so yes, you can cancel your order IF (and only if) you do so within that initial 1-hour period.

If you are within the 1-hour delay period and would like to cancel a book order, just click on the blue "View Your Order" button in the confirmation/receipt email you received after ordering. 

If you do not cancel within the initial 1-hour delay, the refund and return policy applies: Paperback and hardback orders are print-on-demand and cannot be cancelled, refunded, or returned beyond that delay window unless they are damaged or incorrect.

Digital orders can be cancelled and refunded if they haven't been downloaded, as described above.

What about taxes and duties?

Txes and VAT will automatically be collected at checkout, based on your location. 

Customs duties and other international stuff beyond tax and VAT, however, are not accounted for. It is your responsibility to know and pay any extra fees that come with shipping from the US into your country. I cannot be responsible for those fees, and books returned for non-payment of duties cannot be accepted or refunded. 

Why should I buy directly from you, the author, instead of from the usual retailers?

Amazon, Kobo, Apple, Barnes & Noble, and the other book venues are wonderful, and all of my books are available in those places for people who prefer to buy there.

However, by buying directly from this store, you are supporting an independent author, sort of like buying jewelry directly from an independent artist. When you buy direct, all income comes to me instead of lining Jeff Bezos's pockets. (That guy has enough money.)

My question isn't listed here!

Easy solution. Just email me at johnny@johnnybtruant.com and I'll answer whatever you've got!